Webinar Duration: 60 minutes
RECORDED: Access recorded version only for one participant; unlimited viewing for 6 months (Access information will be emailed 24 hours after the completion of payment)
SPEAKER: Charles H. Paul
This webinar will begin by defining and discussing why the customer-supplier relationship is important and how you define those relationships. We look at the relationship structure as a process comprising a series of inputs and outputs which we define. How the relationship impacts customer satisfaction is paramount and critical to organizational success.
To achieve total customer satisfaction, you must fully understand your customers’ requirements for the inputs they expect to receive from you – how and when your output must be produced, configured and transferred in order to meet their needs. We discuss this process and how to best execute a successful relationship.
To enhance understanding and to provide an effective path to success, this webinar will provide an approach to engineering successful relationships through the use of The Customer – Supplier Improvement Model Tool. Part of the Tool approach and direction is how to conduct successful feedback exchanges between both customers and suppliers. This webinar will dissect these exchanges and provide relevant examples of those exchanges to enhance learning and understanding of the process.
Why should you Attend: The good news is that these problems can be “fixed”through effective communication and a mutual understanding of what everyone needs to get the job done. Before you can ever hope to improve your customer-supplier relationships, you must identify your customers and suppliers and determine the level, quality and timeliness of the support you need to both receive and provide. Only after you have accomplished this will you be able to build and strengthen those relationships.
This workshop will help you change the way you currently think about the people you support and the people who support you. It will also provide you with the skills and direction to manage those relationships proactively on a daily basis.
Areas Covered in the Session:
– Who are customers, suppliers, and producers?
– What is customer satisfaction?
– The Customer-Supplier Improvement Model?
– Conducting Supplier Feedback Sessions?
– Conducting Customer Feedback Sessions?
Who Will Benefit:
Charles H. Paul is the President of C. H. Paul Consulting, Inc. – a regulatory, manufacturing, training, and technical documentation consulting firm – celebrating its twentieth year in business in 2017. He has been a regulatory and management consultant and an Instructional Technologist for 30 years and has published numerous white papers on various regulatory and training subjects. The firm works with both domestic and international clients designing solutions for complex training and documentation issues.
He has held senior positions in consulting and in corporate training development prior to forming C. H. Paul Consulting, Inc.. He also worked for several years in government contracting managing the development of significant Army-wide training development contracts impacting virtually all of the active Army and changing the training paradigm throughout the military.
He has dedicated his entire professional career explaining the benefits of performance-based training